Have you ever requested a service that required technical personnel, only for them to show up 48 hours later and use just a few minutes to solve the problem? Well, worry no more! Since with us today is one of the great brains that have created a model that creates an enabling environment for field teams to deliver services more modern and effective.
Guillermo Salazar, the co-founder of Raven Hockey and CEO of ICwhatUC, elaborates on the extensive use of augmented reality, artificial intelligence, and on-video demand for field teams in the quest for better service delivery. Sounds crazy, right? For instance, if you have water leaks that require plumbing services, all the plumber has to do is use ICwhatUC to respond to your emergency with an SMS, followed by an instant video call on how you can resolve or mitigate the situation.
Listen in as Guillermo shares the AI roadmap in identifying data and transcribing the data. A technician is in the loop on the best action they need to undertake, given the circumstances of the call.
How does the Model Work?
The use of artificial intelligence, augmented reality and on-video demand allows you to experience immediate transparency and immediate action on urgent matters to solve three things that customers hate most, namely:
- Waiting- customers hate waiting
- Having downtime
- Waiting a second time when a technician shows up and they don’t have the right tools.
A virtual look at things in some situations really speeds up processes which in return saves everybody a lot of money, speeds up the processes, reduces emissions since unnecessary use of vans and trucks is eliminated, and the risk of showing up at a site without the right tools nearly impossible, thus saving on time.
When customers choose ICwhatUC, we save lots of money as trucks are not rolling as much, which reduces costs such as regular truck maintenance and environmental control through reduced emissions. Secondly, a lot of time is saved since customer downtime is solved instantly, which leads to increased customer satisfaction and mitigates the risk of any of the three things that customers hate most from happening.
Listen in to learn more.
Guillermo strongly believes in working with teams to collaborate and bash ideas around, eventually ending up with the best idea. He is also good at finding whitespace opportunities and explaining them to other people through his partners.
[00:29] Getting to know Guillermo
[01:22] Understanding the fieldwork concept about artificial intelligence
[05:43] Three things that customers hate
[09:02] What happens when customers choose ICwhatUC
[13:51] Guillermo’s backstory and career
[23:23] The inner power that keeps Guillermo going
- “The person who is least informed is the person that has the most amount of information.”
- “The key component to entrepreneurship is making people’s lives easier.”
- “Enabling visuals in some situations can really speed up a lot of processes, and save everybody a lot of money, time, and make it safer for the environment”.
- “The importance of AI in fieldwork is that it enables people of the world to serve one another, which in turn enables those that receive services to be served by anyone.”
Connect with Guillermo: